I Am the Decisive Element

“I have come to the frightening conclusion that I am the decisive element. It is my personal approach that creates the climate. It is my daily mood that makes the weather. I possess tremendous power to make life miserable or joyous. I can be a tool of torture or an...

Learn Their Name

During my second month of college, our professor gave us a pop quiz. I was a conscientious student and had breezed through the questions until I read the last one: “What is the first name of the woman who cleans the school?” Surely this was some kind of...

You’re Going to Get Caught

Each Friday night I drove my wife to the station for the train to California so she could visit her sister who was ill. Ten minutes later, my sister arrived by train from Sacramento to manage our household over the weekend. On Sundays this procedure worked in reverse...

Who’s Packing Your Parachute?

Charles Plum, a U.S. Naval Academy graduate, was a jet fighter pilot in Vietnam. After 75 combat missions, his plane was destroyed by a surface-to-air missile. Plumb ejected and parachuted into enemy hands. He was captured and spent six years in a Communist prison. He...

A Duty to Encourage

“We have a duty to encourage one another. Many a time a word of praise or thanks or appreciation or cheer has kept a man on his feet. Blessed is the man who speaks such a word.” – William Barclay Save and...

Because the Patient

Dedicated to all healthcare workers, both clinical and non-clinical… Because the patient has a need, we have a job to do. Because the patient has a choice, we must be the better choice. Because the patient has sensibilities, we must be considerate. Because the...

Teamwork and Success

“The way a team plays as a whole determines its success. You may have the greatest bunch of individual stars in the world, but if they don’t play together, the club won’t be worth a dime.” – Babe Ruth Save and...