“The more attention you pay to a behavior, the more it will be repeated. Accentuating the positive and redirecting the negative are the best tools for increasing productivity. Killer-whale trainers know that when you don’t pay a lot of attention to what the animals do wrong, but instead give a lot of attention to what they do right, they do the right thing more often. When trainers start working with a new whale, the whale knows nothing about jumping over ropes. The trainers begin with the rope underneath the water, high enough from the bottom for the whale to swim under. If the whale swims under the rope, the trainers don’t pay attention, but every time he swims over the rope, they feed him. Focusing on the negative often creates situations that demoralize people. When good performance is followed by a positive response, people naturally want to continue that behavior.” – Ken Blanchard

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